• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-02-2017 01:32 PM

HP Recommended
Product: HP Envy Dv6 7227nr
Operating System: Microsoft Windows 10 (64-bit)

When I tried, unsuccessfully, to add another user to my laptop, I experienced several failures.  Although the new user showed up as an option (after following the online instructions), I could not sign on with the new user.  Each time I tried, something else seemed to go wrong.  Now my start menu does not work.  I cannot get to a restore point farther back than 2 weeks ago.  My keyboard stopped working.  Reset options all failed to complete.

 

Microsoft tried and said the only viable option left was to do a clean install of Windows 10.  Subsequently they said my model could not support Windows 10, although I was able to run it after an update from HP following the original release of Windows 10.  I need my laptop back.

1 REPLY 1

‎03-02-2017 03:27 PM

HP Recommended

Hi:

 

That would be your only option...to clean install W10.

 

HP does not support your PC for W10, but you may be able to use the latest drivers available from the support page for any hardware that is not installed by W10.

 

I have notebook PC's a whole lot older than yours that run W10 just fine. 

 

It just depends on if the older drivers will work or not.

 

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.