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HP Recommended
HP Pavillion Laptop17-g121wm
Microsoft Windows 7 (64-bit)

I got a HP Pavillion Laptopot that came with windows 10. My AutoCAD softwaretw plus other software only works with Windows 7. I created a second partion on the HD, installed Windows 7 and AutoCAD and both are  working. However, I cannot find drivers for the USBs, Ethernet and HDMI ports. This meaning that I can't use the Mouse, printer or any other device that I need to do my work.

 

I appreciate very much if anyone could tel me how I can fix this.

 

Thank you!

 

Hfalacho

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

For the smbus and usb controllers, install the AMD Chipset drivers and restart the PC.

 

You want the first file listed on the webpage.

 

http://support.amd.com/en-us/download/chipset?os=Windows%207%20-%2064

 

Ethernet:

 

This package provides the Realtek Local Area Network (LAN) Driver that enables the Realtek Network Interface Card (NIC) Chip in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp71001-71500/sp71191.exe

 

Graphics/HDMI:

 

This package provides the AMD High-Definition (HD) Graphics Driver and Catalyst Control Center for supported notebook models that are running a supported operating system. For notebooks with switchable graphics modes, this package includes drivers for both graphics processing units (GPUs). Switchable graphics enable users to switch between a power-saving graphics mode (normally used under battery power) and a high-performance graphics mode. If high-definition multimedia interface (HDMI) video output is supported, this package also installs the HDMI Audio Driver.

 

http://ftp.hp.com/pub/softpaq/sp71001-71500/sp71188.exe

 

 

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

For the smbus and usb controllers, install the AMD Chipset drivers and restart the PC.

 

You want the first file listed on the webpage.

 

http://support.amd.com/en-us/download/chipset?os=Windows%207%20-%2064

 

Ethernet:

 

This package provides the Realtek Local Area Network (LAN) Driver that enables the Realtek Network Interface Card (NIC) Chip in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp71001-71500/sp71191.exe

 

Graphics/HDMI:

 

This package provides the AMD High-Definition (HD) Graphics Driver and Catalyst Control Center for supported notebook models that are running a supported operating system. For notebooks with switchable graphics modes, this package includes drivers for both graphics processing units (GPUs). Switchable graphics enable users to switch between a power-saving graphics mode (normally used under battery power) and a high-performance graphics mode. If high-definition multimedia interface (HDMI) video output is supported, this package also installs the HDMI Audio Driver.

 

http://ftp.hp.com/pub/softpaq/sp71001-71500/sp71188.exe

 

 

HP Recommended

Paul,

 

I can't believe I am back in business, so much stress all night with this problem. I have a very important job to finish this morning and thanks to you I will be able to get it done. You are the best!

 

Thank you very much for your help!

 

 

 

Hfalacho

HP Recommended

You're very welcome.

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