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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-01-2017 06:52 AM

HP Recommended
Product: Windows 8.1
Operating System: Microsoft Windows 8.1 (64-bit)

Sys was operational yesterday.  Software down loaded.  Restarted sys.  22% stops.

Error code  C0000022.. Failed to restsrt.   Restarted a few times.  Same  routine..

3 REPLIES 3

‎05-01-2017 08:30 AM

HP Recommended

After you power-on the computer, repeatedly press the 'F8' key, until you get a "system repair" menu.

One option should be to use "System Restore" to time-warp your computer to an earlier date, i.e., before the problem occurred.

 

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‎05-03-2017 02:48 PM

HP Recommended

Thank you.  Hp support by phone and email  was very helpful.   Final resolution. .  You must reinstall the factory 

Software pkg stored on the  HD.     E-MAIL, PRINT DRIVERS, AND VIRUS SOFTWARE MUST BE COMPLETED

AFTER THE ORIGINAL  SOFTWARE HAS BEEN INSTALLED .   THIS PROCESS REQUIRES ABOUT ONE HOUR .

MY HP  CMPTR IS NOW FULLY OPERATIONAL.  THANKS AGAIN FOR YOUR ASSISTANCE ..  DEL  SPOKANE..

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‎05-03-2017 03:12 PM

HP Recommended

> You must reinstall the factory software pkg stored on the  HD.   

 

Compare to: you must trade-in your automobile when the gas-tank gets empty.

Yes, that works, but the "less-drastic" remedy is to refuel.

Similarly, there probably was some other "less-drastic" method to repair your copy of Windows.

 

Did you manage to make a backup of your documents/pictures/E-mail before reinstalling Windows?

Or, did your files "survive" the re-install of Windows?

 

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