Windows update KB 3150513 Corruption

[lafrowda]

Please forgive the duel post in the Display forum.

On the 18 March my HP Envy received a Windows update KB 3150513 , since then I've had a problem with MS Access (part of the Office suite) when working on forms or reports. When an object such as a textbox or button is right-clicked a Properties window is shown. Some properties are shown in a sub-context menu (similar to the Send To context menu when a desktop shortcut icon is right-clicked. The problem is, this properties menu is not disapearing when a menu item is selected, it halts and stays on top. When the form or report is closed the outline of the properties window remains on the screen untill Office is closed. it is not possible to set any control properties.

I have contacted MS Office 365 Personal support for help in resolving this problem because I believe it's a corruption caused by the Windows update on 18/03. So far, I've done the following self-help steps with out success..

> Reinstallation Office - Note: This happens in any MS Access database, so it's not an indegninous MS Access issue, more likely a display problem following the update.
> Reinstalled my graphics drivers using HP Recovery Manager
> Attemped to Roll back to a previoious restore point which failed with the error

source: AppxStaging
Destination: %ProgramFiles%\WindowsApps
An unspecified error occurred during System Restore. (0x80070091)

So relunctantly I'm looking at a Factory reset. Will I fll back to Win 7 and lose Window 10?  Any suggestions welcomed

S M WEAVER

[sandytechy20 · Accepted solution]

@lafrowda

Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are getting the issue with MS access after widows update. I would like to help you out with this issue today.

This could be the issue with the windows update.

I request you to run windows update troubleshooter to fix this issue.

Click here and select download troubleshooter for windows 10.

Troubleshooter will automatically download and run it to fix the issue.

Let me know how it goes.

I hope it helps and if you feel I have answered your question and concerns,

Please mark this post as a solution accepted and Kudos would also be appreciated.

Cheers.

[lafrowda]

Hi and thankyou for your response.  I didn't know there was such a thing as Windows Update troubleshooter, you'd think Microsoft would have mentioned this when I raised a case with them.  It's a great solution and thankyou, unfortunately, I'd already restored the HP to back to factory condition, Windows 10 is at 1607.  Rgds Lafrowda  

[sandytechy20]

@lafrowda

Thanks for the reply.

I appreciate your time and effort.

Good to know that Issue is resolved.

Feel free to contact us in future if you need any assistance on this.

Cheers.