backup discs stop after 2 discs

[DGENE62]

My hard drive began crashing on start up, so I backed up my computer (took 21 discs and serveral hours to do). I ran the recovery discs and it started working properly.  Then I started the Restore program to put my files back into the computer and then on the second disc after a long period of time I got a screen that stated "Recovery Manager has stopped working and will notify you if a solution is available" and program will be closed...... I tried it again and at about the same spot I got the same screen and closed program.... ALL my files (pictures, music, videos, documents, financial files are on this backup)...... Now what do I do, am I stuck?

[Jeet_singh]

Hi @DGENE62,

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As I understand you are having problem restoring the backup files onto your computer. Don't worry as I have a few steps to help you get through this concern,

Let's try to perform a Hard reset on the notebook:

Next thing, I would suggest here is to remove the disc and then try to clean it properly with a soft cloth and then try to initiate restoring the file, 

For more details, click here

If the issue persists once again on the 2nd disc, which clearly indicates that it could be an issue with the disc itself. This would also suggest that the backup was not correctly.

I hope this helps. Let me know if you need any further assistance. I'll be more than happy to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[DGENE62]

I have done all the things you suggested and re-tried to run the discs at least 4 times with no luck..... I thought I had done the perfect thing to back up all my files with this program, but I guess not.....there was no way to tell there was a problem when spending the time and wasting 21 DVD R's to do this.... I guess I've just lost all my important files....... I have another backup, but it does not have what I've done in recent months.

[Jeet_singh]

Hi @DGENE62,

Thank you for replying,

I appreciate your time and efforts,

As I understand you have already tried those steps earlier and still having the issue, I would suggest one thing here is to try these discs on another computer and check if they get recognised. If yes, please copy them to the hard drive and then you save it on to this computer.

If nothing works, this clearly indicates that backup was not successful. There is no way of restoring the data.

I hope this helps. Let me know how it goes for further assistance.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[DGENE62]

Since it appears I have done everything needed or attempted and I've still been unable to recover anything from my 21 back up discs..... is there anyway possible to go directly into the discs and under the WM..... files listed, is there any way at all to get anything to come up at all??? I have lost much important things since the discs seem to be corrupted... I thougth doing this backup was the right thing to do, from now on I will never use  the HP backup program again, but opt for another program that is more sure.  This has created a huge headache for me.

[DavidSMP]

Hi @DGENE62,

I reviewed the post comprehensively. Brilliant effort to troubleshoot the issue. Kudos to you for that. 🙂 I am jumping in to assist you as @Jeet_singh is out of office for the day.

Please check this link: http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/Unable-to-restore-my-WIM-files-f... and let me know if that helps:

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you.  🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. 🙂

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.  🙂

Take care now and have a splendid week ahead.