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‎02-02-2017 02:05 PM

HP Recommended

Have a HP Pavilion MXX5510R2X, six months old. Was using computer when there was a loud noise and lost power. I have never been able to turn on again. No power.

1 REPLY 1

‎02-02-2017 02:20 PM

HP Recommended

Hello,

 

Thank you for posting in the HP Support forum. Welcome onboard!

 

I am sorry for the issues you experience with your HP computer.

 

Please, review these HP official articles about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue:

>> http://support.hp.com/us-en/document/c03513214

>> http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03561545-4

 

>> Interactive guide > http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&section=ccweb&as=true&SFS=tdoc

 

 

If you did try everything but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. Please, contact HP Support for free warranty support/service

> http://www8.hp.com/us/en/contact-hp/contact.html

> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

 

Let me know how it goes. Provide feedback and do not hesitate to post again if you face difficulties.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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