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- computer will only stay on if the button on the outside of t...

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04-10-2017 02:23 AM
computer will only power up if the button on the outside supply is pushed ...Computer ran fine then one day this ...I have check all the wires inside ..i'm lost
04-11-2017 07:06 AM
Hi! @GSW1964,
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!
I understand your computer will turn on only when you push the adapter plug into the AC adapter port.
Don't worry I will try to help you out.
Have you tried checking with a different adapter?
Try connecting a different adapter to your PC and if the issue persists.
Try connecting the adapter from wall outlet to your PC directly and check if it helps.
Check if the pin inside the power port is bent or broken.
If the issue still persists, It could be an issue power port on the laptop could have gone bad, please contact HP support and get the service options.
Link to contact HP.
I'll watch your response!
Have a great day ahead! 🙂
A4Apollo
I am an HP Employee

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