delete recovery manager?

[guevara01]

This Pavillion 1110 started out as win7, now migrated to 10.  At some point I deleted the recovery partion and merged the space into C:.

Now I'm trying to use Win10 settings/recovery/"Reset this PC" with the Remove Everything option to clear out all my files and IDs etc. When I set this up and punch the RESET button the HP Recovery Manager pops up with options that don't allow proceeding with the Reset. I can't see where this thing is getting loaded or how to disable it.

HP Recovery Manager isn't listed as an installed program in Control Panel, so I can't uninstall it there. I tried right-clicking and uninstalling on the icon in the start menu, nada. I even tried sending RecoveryMgr.exe to the recycle bin, no luck.

There are a few HP programs in Control Panel- 'HP Setup', HP Support Assistant', 'HP Update', etc but I don't think uninstalling them would help.

I'm thinking about downloading Recovery Manager and reinstalling it, in hopes that I can then uninstall it.

Any guidance would be greatly appreciated.

[Paul_Tikkanen]

Hi:

That is really odd because the recovery manager program is on the hard drive.

Another thing you can do would be to clean install W10 by making your own W10 installation media using the Media Creation Tool from the link below.

https://www.microsoft.com/en-us/software-download/windows10

Delete any partitions on the HDD, create one large partion, format it and clean install W7.

When you get to the screen where you are asked to enter a product key, you select the 'I don't have a product key' option and W10 will install and automatically reactivate once you are reconnected to the internet.

If there is no recovery manager program on your PC's support page to download and install, I doubt you will be able to find a version that works.