desktop disappeared on HP ENVY TouchSmart m6-k022dx Sleekbook

[larn49]

I was working online and then my screen froze for a second.....when I went back to the desktop the windows 10 setup had disappeared and replaced with the tiles. My normal icons were gone and I just want to get back to it....HEEELLLLPPPPP

[DavidSMP · Accepted solution]

Hi @larn49,

Thanks for stopping by the HP Support Forums! 🙂  It is a great platform to post questions and receive resolutions from experts in the community. Good day. 🙂 I understand that you are looking for assistance regarding restoring the desktop in Windows 10. It will be a genuine pleasure to assist you here. 🙂

You’ve done some great diagnosis before posting your query in the HP forums. Kudos to you for that. Great  Job! 🙂 You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you. 🙂

Please power down the unit and perform hard reset from this link: http://support.hp.com/us-en/document/c01684768

The power on the computer and check if the issue has been resolved.

If it has not been fixed, please check these links out for further assistance.

Then visit the first link to unpin all the tiles.

Link 1: http://www.windowscentral.com/how-force-tablet-mode-windows-10

If link 1 does not work please visit lkink 2.

Link 2: http://www.howtogeek.com/197586/how-to-make-the-windows-10-start-menu-look-more-like-windows-7/

Then visit the second link and uncheck or check the option titled "Use the Start menu instead of the Start screen."  Depending on your situation.

Link3: http://winsupersite.com/windows-10/windows-10-tip-swap-between-start-menu-and-start-screen

Link 4 :shows how to restore desktop icons. Link 4: http://www.isunshare.com/windows-10/restore-desktop-icons-in-windows-10.html

This should do the trick for you. Please do not click on any image, download, link

or ad as this is third party website.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[larn49]

Ty for your help. Solved now.

[DavidSMP]

Hi @larn49,

I reviewed the post and thank you greatly for the super quick response and accepting this as a solution.  I am really happy for you that it worked. 🙂 I hope the computer works great and stays  healthy for a long time. It was an absolute privilege to have worked with you on this platform. 🙂

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. 

Do take care and have a blessed weekend ahead. 🙂