did restore on desk top now have black screen with spinning circle

[dorana78]

i did a systems restore on my desk top to sell it, so i was deleting all personal files.  but after hours later all i have is a black screen and a spinning white circle.

[Chimney_83 · Accepted solution]

Greetings @dorana78,

Welcome to HP Forums and Thanks for the post. 

I understand that you performed a system reset on your computer and your computer is stuck at a black screen with the spinning circle. 

Not to worry, I will be glad to help. 

Have you run any system test on your computer?

Do you have any external devices connected to your computer?

Recommend you do a hard reset on the computer. 

Turn the computer On and keep tapping F2 repeatedly on startup to enter System diagnostics. 

Run a system test on your computer. Click here. 

If all the test pass, please try this interactive guided troubleshooter to resolve the issue. Click here. 

Also, refer to this HP Article for other troubleshooting steps. 

Keep me posted.