downloading apps

[shirley63]

hi i have a new laptop and have put my apps fb, ebay ect in favourites but cant get them in all apps at start, ive tried in the store to download but they arent there.

im not technical minded and a complete novice so would be gratefull if any help could be as simple as possible

thanks in advance.

[WAWood · Accepted solution]

shirley63

Hello;

Allow me to welcome you to the HP forums!

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about helping you with your problems.

I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

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However, today is a holiday for lots of companies, so you might have to wait until tomorrow to contact them.
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Good Luck

[shirley63]

Hi dean thank you for your help I will try that and let you know how I get on.