envy phoenix 810-160: trying to install Win10 after BSOD and format; drivers not found

[Maligator]

A few weeks ago, I got the BSOD and could only re-format without backing up. After a data recovery service ravaged my hard drive, I purchased a new drive. My recovery disk is nowhere to be found (my guess is the wife pitched it in one of her cleaning fits). Of course, I have to re-install the OS and bought Win10 Home.

I plugged in the USB and started the install, but am now getting a message that no device drivers were found. This is a pain, but it makes sense. Went to the HP drivers site on a laptop and downloaded all the drivers it produced for my specific model.

Where I'm stuck:

I have a pop-up that says "Windows Setup" and "Select the driver to install", along with an unpopulated window. I plugged my USB containing the drivers in and found it - USB Drive (H:). I selected that drive and the folder into which I placed the drivers. Click OK and I get the message "No device drivers were found. Make sure that the installation media contains the correct drivers, and then click OK."

If I have the drivers provided by HP and they're not recognized, how do I proceed?

[Paul_Tikkanen · Accepted solution]

Hi:

Make sure you are booting from a USB 2 port.

You won't be able to install Windows from a USB3 port.

If you have the W10 installation media in a USB 2 port, windows may be looking for the sata controller driver, so see if this works...

Download the drivers from this link below (first or second file listed -- 1st file listed (64 bit).

https://downloadcenter.intel.com/download/25165/Intel-Rapid-Storage-Technology-Intel-RST-RAID-Driver

Extract (copy) the files onto a usb flash drive without any folders.

With the flash drive and W10 installation media plugged into the machine, boot from the W10 installation media.

After you select the install now option, select the Drive Options - Advanced menu, then select the Load Driver option.

You should now see the storage driver files listed.

If you check the box, it will only include the compatible driver.

Follow the prompts and hopefully, W10 will install.

[Maligator]

Sir, you are a gentleman and a scholar. This solution worked and without all the other drivers I thought I needed.

For anyone else who found this thread with the same issue, follow these directions to the T. Any variation will not yield positive results.

Again, my thanks. Though I'm not tech saavy enough to contribute here, I will pay it forward elsewhere in your honor.

[Paul_Tikkanen]

You're very welcome.

Glad to have been of assistance.