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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-30-2017 01:28 PM

HP Recommended
Product: hp all in one 23r2180 stw
Operating System: Microsoft Windows 10 (64-bit)

I downloaded hp pc hardware diagnostics UEFI and dont know how to open

2 REPLIES 2

‎05-01-2017 02:50 PM

HP Recommended

Hi @shereen

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you want to know how to use the hardware diagnostic tool.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

Follow the steps in the below article which will guide you on how to use the hardware diagnostics.

 

http://hp.care/2pyY9of

 

Let me know how it goes and you have a great day.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

‎05-01-2017 04:26 PM - edited ‎05-01-2017 04:38 PM

HP Recommended

@shereen

You open Diagnostics by tapping F2 key at startup:

https://support.hp.com/us-en/document/c03467259#c03467259_uefi

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