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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-13-2017 11:38 AM

HP Recommended

Just changed ink cartridges and my printers is tellig me it is aligning cartidges but nothing happens

1 REPLY 1

‎03-13-2017 12:34 PM

HP Recommended

@Nelson1941

 

Hello;

Allow me to welcome you to the HP forums!


Sorry, but I don't have very good news for you ...

I ran into a very similar problem last year with my older HP 8500 all-in-one -- and learned two unfortunate things:
1) HP no longer services my model printer. I offered to send it to them and PAY them to service it, but they said they would NOT service it.
2) Other printer repair facilities would NOT service my printer, either. They all said they could no longer get parts from HP for my printer, so they could no longer fix it.


In your case, you need to call HP Customer Support and have them put you in touch with HP Technical Support to discuss your printer problems -- to find out IF it can be fixed.

HP Tech Support WILL charge you a FEE for this, but you need to know IF your printer can be repaired; otherwise, you will have no choice other than to replace it.


If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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