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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-22-2017 03:51 PM

HP Recommended
Product: Pavilion Desktop 510-P030
Operating System: Microsoft Windows 10 (64-bit)

I have a brand new computer with Windows ten on it. Today when I was turning it off I Got the blue screen of death and was forced to reboot it before turning it off. Only change that was made before I got this was I downloaded and installed AOL 9.7 software in order to enter chat rooms on AOL.

2 REPLIES 2

‎04-22-2017 05:06 PM

HP Recommended

Was the 'BSOD' a one-time occurrence, or does it now happen every time that you shutdown?

 

‎04-22-2017 07:40 PM

HP Recommended

So far just a one time occurance. my old hp did it twice in a week. Thinking my old computer was dying I bought this one. This is the first time it has happened.

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