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Honor Student
Posts: 2
Member Since: ‎03-17-2017
Message 1 of 4 (80 Views)
Accepted Solution

"\desktop" is missing from "c:\windows\system32\config\systemprofile"

Product Name: HPENVY27AIO
Operating System: Microsoft Windows 10 (64-bit)

Trying to set up my wife as a user. Microsoft profile and log-in is ok. Can access her micro acct from the system, but it will not create her desktop, and she cannot log-into the PC. Tried all the cures for "profile failed log-in" including restart in safe mode. When screen came up in safe mode, received 2 error mssg. 1) "need new app to open this ms-get-started", and 2)" windows\system32\config\systemprofile\desktop" file not found. Traced out path with file explorer, and sure enough "desktop" is missing from path. 

 

How do I correct this error???

Accepted Solution

Re: "\desktop" is missing from "c:\windows\system32\config\systemprofile"

@daber2021

 

Let me take a moment to thank you for posting on the HP Support Forums. 

 

I read that you have an HP ENVY 27 All in one PC and create a user account for your Wife. The Microsoft profile and login is okay and can be accessed from the PC. But the desktop is not created. I appreciate the steps you have performed and have certainly done a good job.

 

I would like to know the following information to assist you better:

  • Are other account logins working fine?
  • Are you the administrator of the PC?

 

I suggest you to follow the detailed instructions from this link to create a User Account in Windows 10: Managing User Accounts and Logins (Windows 10)

 

Also, If the issue persists then er might have to repair Win10 operating system: http://hp.care/2e7EE00 (Note: This link provides steps for Win8, but the steps will work for Win10 too.)

 

I hope this information helps. Keep me posted on how it goes. All the best! Smiley Happy

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HP Support Agent
Posts: 2,364
Member Since: ‎07-27-2016
Message 2 of 4 (54 Views)

Re: "\desktop" is missing from "c:\windows\system32\config\systemprofile"

@daber2021

 

Let me take a moment to thank you for posting on the HP Support Forums. 

 

I read that you have an HP ENVY 27 All in one PC and create a user account for your Wife. The Microsoft profile and login is okay and can be accessed from the PC. But the desktop is not created. I appreciate the steps you have performed and have certainly done a good job.

 

I would like to know the following information to assist you better:

  • Are other account logins working fine?
  • Are you the administrator of the PC?

 

I suggest you to follow the detailed instructions from this link to create a User Account in Windows 10: Managing User Accounts and Logins (Windows 10)

 

Also, If the issue persists then er might have to repair Win10 operating system: http://hp.care/2e7EE00 (Note: This link provides steps for Win8, but the steps will work for Win10 too.)

 

I hope this information helps. Keep me posted on how it goes. All the best! Smiley Happy

Kazi
I am an HP Employee

Please click “Accept as Solution” on the post that solves your issue to help others find the same solution.
Click the “Thumbs Up” to say “Thanks” for helping!
Honor Student
Posts: 2
Member Since: ‎03-17-2017
Message 3 of 4 (37 Views)

Re: "\desktop" is missing from "c:\windows\system32\config\systemprofile"

Thank you very much! I ended up having to re-load windows, but I had the option to save my files , so the resultant work wasn't too bad. Do not understand the original problem, though, the file path remained incomplete; however, was able to add my wife as a user and her profile popped right up after re-loading windows. So, thanks for the help and the best to you and yours!!!

HP Support Agent
Posts: 2,364
Member Since: ‎07-27-2016
Message 4 of 4 (29 Views)

Re: "\desktop" is missing from "c:\windows\system32\config\systemprofile"

@daber2021

 

You're most welcome. Smiley Happy

 

I'm glad to know that the issue is fixed and your Wife got added as the user successfully. I must say that technical solutions can only be provided. But it was you who implemented them to perfection. Happy computing. Cheers! 

Kazi
I am an HP Employee

Please click “Accept as Solution” on the post that solves your issue to help others find the same solution.
Click the “Thumbs Up” to say “Thanks” for helping!
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