• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-25-2017 02:25 AM

HP Recommended

hi everybody. im trying to reset my desktop HP pc but it only gets to about 45% and then says there is a issue and no changes have been made.

the only option i have is to cancel

please help

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-25-2017 05:45 AM

HP Recommended

In requesting help, it is always helpful for the responding tech to know the exact information about the model number, the windows version and then what software is performing the function.

Please provide that information and then how this "reset" was being accomplished.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎01-25-2017 05:45 AM

HP Recommended

In requesting help, it is always helpful for the responding tech to know the exact information about the model number, the windows version and then what software is performing the function.

Please provide that information and then how this "reset" was being accomplished.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No

‎01-26-2017 12:01 AM

HP Recommended

it is windows 10 32-bit, hpcompaq 4000 desktop

i go to the recovery settings and do a erase all files and it gets to a certain percent and stops.

Was this reply helpful? Yes No

‎01-26-2017 04:24 AM

HP Recommended

If this is the PC in question:

http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5037889

And it has Windows 10 installed, download the Windows Media Creation tool from M$ to make a Windows install DVD and run the install from that for a clean install.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.