-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Desktops (Archived)
- system does not recognize optic drives

Create an account on the HP Community to personalize your profile and ask a question

03-10-2017 03:06 PM
my computer has two optic drives: LightScribe dvd writer/cd writer and dvd-rom. system does not recognize either one. does anyone know how to fix this? thanks, be well, peace. dale
03-10-2017 06:54 PM - edited 03-10-2017 06:56 PM
Hello
I could not find HP Support info on the model you gave. So I have limited information on the specs of your PC.
Will try to assist you with this problem.
First check both connections for power and SATA on each drive and SATA connection on motherboard. Try different SATA cables.
Microsoft has helpful troubleshoot steps to maybe fix this problem if it is system corruption.
Grzy
