windows 10 update and crash

[polarpop]

hi, i  belive my computer got an update overnight for windows 10. i went to go start my computer and i could log in but when it went to display my desktop it failed and said personalization failed. so i manually shut it off and turnned it back on this time the desktop loaded and my icons were there but my taskbar was restet to the origional apps and so was my start menu. after letting it run i went to opern microsoft edege and couldnt find it along with many other apps. i talked to microsoft but they didnt understand and i was tierd of trying to understand a indian accent so i came here looking for help.

[WAWood]

@polarpop

Hello;

Allow me to welcome you to the HP forums!

Sorry, but unlike the Microsoft support,  we are not HP Tech Support; instead, this is just a community self-help forum staffed by vounteers. We have no way of diagnosing or repairing your PC from here. All we can do is provide links to troubleshooting steps that HP has written, and links to HP drivers.

Yesterday was "Patch Tuesday" and last night, and this morning, ALL my my Win10 PC did some serious updating.  The whole process on each one lasted around an hour -- due to yet another Cumulative Update that was included in this bunch.

My suggestion is that you download and create your own Win10 installation media and use that to do something known as a Repair-Install.  Last time I checked the current BUILD for Win10 from their downloads was 14393.693 -- so that should put you back only a little bit.

A Repair-Install is the least destructive of all the Windows recovery functions and rewrites the Windows system files, including the drivers, leaving your data, settings, and applications intact.

To do this, you will need to use the link to download Win10 installation media and either burn a DVD or create a USB stick: http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install?ocid=ms_wol_win10

Note that when you go do download and build install media, the tool defaults to matching what is already installed on your PC (as in, Home for Home, 64-bit for 64-bit). Make sure you select the same version as needed for your PC. If you do not, the resulting media will be different and will force you to enter a NEW product code!

Once you have that media, follow the instructions in the link: http://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

Good Luck

[polarpop]

Thank you for trying to help I will just end up re-installing the apps that are hidden and use a different browser. After I posted this I talked to 2 more Microsoft support and they both left the remote management in the middle of the process and I called 1 more time and they were going to make me pay for a subscription