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02-23-2012 12:12 PM
Computer = HP Pavilion a6767c. Current operating system is Windows 7, 64 bit which is an upgrade from the factory installed Windows Vista.
When I first purchased the computer I transferred data from an XP computer via a transfer program.
Brother tech support said to try install with virus protection shut off. I did and got same error message. Brother tech support then said it is a plug and play pre-install issue issue that the PC manufacturer should be able to solve.