HP Health Check

[Alan_G]

Why has HP Health Check brought me here?

An automatic scheduled run of HP Health Check resulted in the message, "HP Health Check has identified one or more items requiring action."

The only item listed has the category "Updates" and the description "Visit the HP Support Forum."

While the existance of these forums is interesting and may prove useful to me in the future, I see no "Updates" here.  I also see nothing "requiring action."  What's going on?  If HP wished to provide an informational message to advise me of this site, why isn't the category listed as "Informational."  There was no need to cause me to think there was something wrong with my system or that my system might be vulnerable.

Alan G 

[RasterBlaster]

I too got the message after I scanned using health check, but in Helath Check (not TCA) mine was information - a yellow light bulb.

I noticed though, that In Total Care Advisor it has a yellow bang and you can't get rid of it until you click the button to go to the forum. Yeh, probably should have been under discovery (TCA version 2).

[Planeguy]

I just purchased a HP desktop and continually get the "Visit the HP Support Forum" in Health Check.  It is a discovery item with the yellow light bulb.  Does this ever go away?  I tried to delete the message but I get an error.  I also see no updates to be had.  thanks

[hell]

so what is the solution?

[RasterBlaster · Accepted solution]

Solution for Heath Check (and TCA?) = Open Health Check, to the right of "visit the HP forums..." you will see a small clock for "remind me later", click it. Select Never (remind me later) and click OK. 

Solution only in Total Care Advisor = Open Total Care Advisor, click PC Action Center, under the "Recommended Alerts" section, right-click Updates (the one that matches HP Forums) and select Delete and confirm.

[Nobody]

To solve this problem, I went to the Health Check screen that showed the action required, clicked REMIND ME LATER on the right then clicked the box that said never. POBLEM SOLVED.

[MJAA5531]

I too received this message (thanks all for the tips on how to eliminate it) but as KidKnee asked WHY did it just start happening? Also ... Why have I stopped receiving the HP Updates Check reminder? I used to get it at least once a week ... but since I started receiving this Health Check message I haven't seen the HP Updates thing.

Not sure if it's pertinent or not .... but when I first came to the Forum page I clicked on Support & Drivers and found a whole list of updates ... but no indication that my machine needed them or not ... So I started downloading them (one at a time) ... about half of them applied and I had to reboot ... the other half all tried to reply and then gave me a message saying "Your System Does Not Meet the Update's Minimum Requirements" or something like that. Is that the same as telling me my machine doiesn't need this update ... if so, a different message might be in order ... it's really two different things.

Thanks for all the great tips!!

[cstone]

I would still like to KNOW why the Health check points me here & what ARE the "items requiring action"?

Isn't there any way to find out this information (instead of just "turning off" the alerts)??

[lmann]

Hi cstone, I don't think that message is telling u that something is wrong with your system.  I think hp puts that there essentially to advertise/promote these forums.  These forums just started a month or so ago so hp owners may not be aware that they exist as an additional resource to getting questions answered.. 

[cstone]

Wow, thanks Imann for such a quick answer! 

However, I think this is VERY misleading by HP... I would gladly have appreciated "information" explaining the new forums, as well as a provided link to them: but to keep telling me that there are "items requiring action" relating to the health of my computer system (if there is NOT)-- produces a lot of worry & frustration, [apparently suffered by several other posters].

Also, how would/will I KNOW if there really IS item/items requiring "action"? if I just keep getting this answer all the time? If you "turn it off by requesting 'never remind me' or 'ignore'", how could one be sure if it WOULD, in fact alert one to a real problem? There may be "problems" even now, but it doesn't allow me access to that information!

[I know this is NOT your fault, Imann],

but I don't know of another way to alert HP and/or register this important complaint!  Hopefully, they do actually monitor these boards for such issues.... Or, if anyone knows how to "forward" this complaint directly to the HP staff that can DO something for it.....please do so?

[In the meantime, the "HP HealthCheck" is actually a totally USELESS program, right?]