HP HealthCheck does not work...

[Davy413]

I have a HP Pavilion a6009n Desktop running Vista. I've noticed that the HP HealthCheck program is acting weird and doesn't scan. I hit the "scan" button and it flashes on my screen for half a second but it doesn't scan at all. I found a sort of solution on some site where it said to uninstall the Active Support Library and reinstall it but I can't find a link to do it.I think it's something like --c:\swsetup\sp39516\setup.exe,   Any ideas?

[Kalt]

Steps to resolve this issue:

1.  Go here:  http://h30155.www3.hp.com/helpandsupport/
2.  Download and run the HP Active Support Library update.
3.  Download and run the HP Help and Support Center update.
4.  Re-scan using HP Health Check and the problem should be solved!

[Davy413]

I used that link ------still no joy.

[blew888 · Accepted solution]

Try uninstalling Active Support Library and reinstall the it again from: http://h30155.www3.hp.com/helpandsupport/

[Mahea01]

I have tried all the solutions recommended aside from uninstalling Active Support first because it's not there.  Did I misunderstand something?  I have never been able to update Health Check ever since I got the computer a year ago.  Please advise!  Thanks!