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Re: Windows 7 (78 Views)
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hennbm Student
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hennbm
Posts: 3
Registered: ‎05-04-2012
Message 1 of 6 (81 Views)
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Windows 7

‎05-04-2012 06:58 PM

I'm getting messages stating the Windows 7 that came installed on my new Pavilion desktop may not be legal.  I tried to activate it with Microsoft and received message my product code is invalid for activation.  Please help

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banhien
Posts: 17,687
Registered: ‎01-29-2009
Message 2 of 6 (80 Views)
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Re: Windows 7

‎05-04-2012 07:03 PM

Hi,

 

How old is your computer ? Please contact HP support DIRECTLY on the following lists, hope they can help you:

 

  http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html
  http://welcome.hp.com/country/w1/en/support.html

 

Good luck.

BH
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hennbm Student
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hennbm
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Message 3 of 6 (78 Views)
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Re: Windows 7

‎05-04-2012 07:15 PM

5 months - bought new from Office Depot

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banhien
Posts: 17,687
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Message 4 of 6 (74 Views)
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Re: Windows 7

[ Edited ]

‎05-04-2012 07:38 PM - edited ‎05-04-2012 07:39 PM

Hi,

 

Still under warranty and definitely HP will help you. Please contact an office in your area (on the above lists) and they will fix this for you.

 

Regards.

ps You may have to pay after out of warranty.

BH
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lasvegaswireman
Posts: 4,026
Registered: ‎07-16-2011
Message 5 of 6 (70 Views)
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Re: Windows 7

‎05-04-2012 08:14 PM

Something in your system got fouled up.... maybe a change to the hard drive partitions, file coruption, or BIOS. Please use the HP Recovery Manager (in Windows), HP Recovery Boot option (F11), or HP Recovery Discs to resolve your issue. This should return the computer to a factory like state... including the Windows activation status. If there is a BIOS issue you may continue to receive this message and will require additional help.

 

Frank


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hennbm Student
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hennbm
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Re: Windows 7

‎05-05-2012 03:07 AM

Did not consider the last month's issue with the BIOS chip.  The mother board on my PC was replaced.

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