HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Re: Windows 7 (67 Views)
Reply
Reply
Topic Options
hennbm Student
Student
hennbm
Posts: 3
Registered: ‎05-04-2012
Message 1 of 6 (84 Views)
Report Inappropriate Content

Windows 7

‎05-04-2012 06:58 PM

I'm getting messages stating the Windows 7 that came installed on my new Pavilion desktop may not be legal.  I tried to activate it with Microsoft and received message my product code is invalid for activation.  Please help

0
Reply
0
Please use plain text.
 
Provost Provost
Provost
banhien
Posts: 17,752
Registered: ‎01-29-2009
Message 2 of 6 (83 Views)
Report Inappropriate Content

Re: Windows 7

‎05-04-2012 07:03 PM

Hi,

 

How old is your computer ? Please contact HP support DIRECTLY on the following lists, hope they can help you:

 

  http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html
  http://welcome.hp.com/country/w1/en/support.html

 

Good luck.

BH
***
**Click the KUDOS star on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
0
Reply
0
Please use plain text.
 
hennbm Student
Student
hennbm
Posts: 3
Registered: ‎05-04-2012
Message 3 of 6 (81 Views)
Report Inappropriate Content

Re: Windows 7

‎05-04-2012 07:15 PM

5 months - bought new from Office Depot

0
Reply
0
Please use plain text.
 
Provost Provost
Provost
banhien
Posts: 17,752
Registered: ‎01-29-2009
Message 4 of 6 (77 Views)
Report Inappropriate Content

Re: Windows 7

[ Edited ]

‎05-04-2012 07:38 PM - edited ‎05-04-2012 07:39 PM

Hi,

 

Still under warranty and definitely HP will help you. Please contact an office in your area (on the above lists) and they will fix this for you.

 

Regards.

ps You may have to pay after out of warranty.

BH
***
**Click the KUDOS star on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
0
Reply
0
Please use plain text.
 
Distinguished Professor Distinguished Professor
Distinguished Professor
lasvegaswireman
Posts: 4,030
Registered: ‎07-16-2011
Message 5 of 6 (73 Views)
Report Inappropriate Content

Re: Windows 7

‎05-04-2012 08:14 PM

Something in your system got fouled up.... maybe a change to the hard drive partitions, file coruption, or BIOS. Please use the HP Recovery Manager (in Windows), HP Recovery Boot option (F11), or HP Recovery Discs to resolve your issue. This should return the computer to a factory like state... including the Windows activation status. If there is a BIOS issue you may continue to receive this message and will require additional help.

 

Frank


Frank
{---------- Please click the "White Kudos" star to say thanks for helping.
Please click "Accept As Solution" if my help has solved your problem. ----------V
0
Reply
0
Please use plain text.
 
hennbm Student
Student
hennbm
Posts: 3
Registered: ‎05-04-2012
Message 6 of 6 (67 Views)
Report Inappropriate Content

Re: Windows 7

‎05-05-2012 03:07 AM

Did not consider the last month's issue with the BIOS chip.  The mother board on my PC was replaced.

0
Reply
0
Please use plain text.