Posts: 1
Member Since: ‎06-15-2011
Message 1 of 2 (430 Views)

can't download/install after recovery

Just completed the recovery process. All went well except now I can't install any software that has to be downloaded (e.g. Acrobat Reader, iTunes, etc.) If copy the install from another from another computer it installs fine, but if it has to download any files as part of the can do. I can't even update Java.

Associate Dean
Posts: 6,038
Member Since: ‎09-28-2010
Message 2 of 2 (413 Views)

Re: can't download/install after recovery

In order to better assist you, could you please answer the following:

1) HP computer model and version of Windows (XP, Vista, Win7)

2) What "browser" are you using?  Check the settings.

3) What Security package are you using?

4) Which Recovery process did you initiate?  non-destructive, or full (condition is an "out of the box" experience).

5) Are you able to download the file first, then run the install from the saved file?



MS answer for XP OS:

I am a volunteer. I am not an HP employee.
To say THANK YOU, press the "thumbs up symbol" to render a KUDO. Please click Accept as Solution, if your problem is solved. You can render both Solution and KUDO..

(2) HP DV7t i7 3160QM 2.3Ghz 8GB
HP m9200t E8400,Win7 Pro 32 bit. 4GB RAM, ASUS 550Ti 2GB, Rosewill 630W. 1T HD SATA 3Gb/s
Custom Asus P8P67, I7-2600k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX660 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Custom Asus P8Z77, I7-3770k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX670 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Both Customs use Rosewill Blackhawk case.
Printer -- HP OfficeJet Pro 8600 Plus
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation