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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-14-2017 05:39 PM

HP Recommended
Product: Pavilion 550-127C
Operating System: Microsoft Windows 7 (64-bit)

I'm using Pavilion 550-127C Computer . Windows 7 Pro 64-Bit

I got a problem when I trying on install A0.11 update (BIOS)

It said The System SSID is not match SotfPAQ SSID and then I choose 2

and it said this bios update is not compatible with this device 

Current BIOS Version: A0.05

*Bad English 😞

1 REPLY 1

‎04-15-2017 03:20 PM

HP Recommended

Hello, @HaiMl – Hope you are well 🙂

 

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips!


Going through your post, I see that you are having issues while updating the BIOS. We need the system board ID to find the correct BIOS update. Here are the steps to find the system board ID:
 

  1. Shut down the PC and then turn it back on. Start tapping the “Esc” key immediately to get the startup menu.
  2. Press F10 to enter the BIOS menu.
  3. Select File -> System information to find the system board ID.
  4. Now, go to http://hp.care/2oeLlSm and match the system ID to the SSID and download and install the correct BIOS.


Those steps should do the trick, let me know the outcome!

Good luck 🙂


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DVortex
I am not an HP Employee
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