• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Envy Phoenix 810-201no
Microsoft Windows 10 (64-bit)

So I was setting up a virtual machine using VirtualBox, but when I tried to start it I got an error message. Apperantly I will have to boot into BIOS and enable something, but I can't figure out how!

 

I've tried all F-keys and DEL-key but nothing seems to work. Do anyone know how? Please help.

7 REPLIES 7
HP Recommended

Press the power button and then immediately begin tapping the Esc key.

 

That should invoke the Startup menu, where a number of options are available, including the F10 key for invoking the BIOS.

 

startup menu.png

 

 



I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post was helpful or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"



HP Recommended

It didn't work. 😕

 

My keyboard and other USB devices won't even turn on at startup. Anyway to fix that? 

 

Thanks.

HP Recommended

Now that is peculiar.

 

Have you tried connecting the mouse and keyboard to the usb 2.1 ports? They would be the ports that do not have the blue insulator nor the SS USB emblem next to them.

 

USB support is at the hardware level.

 

Did you happen to make some changes in the BIOS prior to this happening?

 

What you can do is clear CMOS and that should return the USB useage.  

 

 

I will have to ask HP about this.

 

Normally there is a section in the motherboard sections with an image that shows the jumper settings to clear the CMOS. That section does not appear to be present in the support for your motherboard.

 

I will also ask to see if an HP Expert has the same model as a product loan and can take a look and find the header on the motherboard.

 

Please be patient.



I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post was helpful or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"



HP Recommended

Yes, I have tried every single USB port I could find. The keyboard and mouse turns on when windows boots, but not when the HP logo displays (at startup). They do work, but not at startup. 

 

Thank you for your responding :).

HP Recommended

OK.

 

I have asked for some support on this through our internal contacts.

 

Please be patient as it is only  about 7AM PST currently on the west coast of the USA.



I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post was helpful or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"



HP Recommended

Is there any way to enable VT-x without accessing the BIOS?

 

Please let me know, thanks.

HP Recommended

@Swiftis wrote:

Is there any way to enable VT-x without accessing the BIOS?

 

Please let me know, thanks.


No.

 

There is not.



I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post was helpful or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"



Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.