I have a new Envy 750-414 and wondering does this computer h... - HP Support Community

freestar · ‎03-30-2017

I cannot get none of my dvd disc to open. I get message that there is no disc in drive.

banhien · ‎03-30-2017

Hi,

Your machine does have DVD Player and CyberLink Power Media Player to play DVD's

http://support.hp.com/us-en/product/HP-ENVY-750-400-Desktop-PC-series/12079665/document/c05266971/

Do you put them to the right place ?

Regards.

BH
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wb2001 · ‎03-30-2017

@freestar,

Maybe it's how you tried? Here is a neat program. Works in WIn 7 and 10. It will Eject or Close the drive. It's also handy when the location of the button is difficult to push when the drive has opened.

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HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

freestar · ‎03-31-2017

How do I access Cyberlink to play dvd's? Do I have to buy it? I can't see any way to open disc drive that DVD is in. All I get is a message to insert disc. I already did and it kicks it out and says insert disc. I also downloaded windows DVD player and it will not work either. I am lost. Help!!!

wb2001 · ‎03-31-2017

@freestar,

Are you understanding what you said?

You said: "I can't see any way to open disc drive that DVD is in. All I get is a message to insert disc. I already did and it kicks it out and says insert disc".

Very interesting. It opens, it closes. Did you download and install this program.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

freestar · ‎04-02-2017

I did install program and paid about $45 for it. It just will not play a disc. I solved the problem. I uninstalled program and am suppose to get a refund. A sure cure. This program is just not what I thought it was.

wb2001 · ‎04-02-2017

@freestar.

The "Power Eject" gadget is free. Whatever you did download was not.

I do consider this issue closed, as you said the problem is solved.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

I have a new Envy 750-414 and wondering does this computer have a DVD player?

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