-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Desktops (Archived)
- Loss of item

Create an account on the HP Community to personalize your profile and ask a question

01-30-2017 10:46 AM
So my onedrive was full on my desktop so i decided to try move some items to give it some space but i moved some and when i try to open an app it says 'Error- We cannot find- 'materials/console/background_01.widescreen.vtf' i do not recall moving this. I was wondering if anyone knew where i could possibly find it because i need it.
Thank You
01-31-2017 11:16 AM
Welcome to the HP Forums!
I understand you are receiving a message "We cannot find____widescreen.vtf".
I'll be glad to help you out, however, for an accurate solution I will need more details:
What is the product number of your product? Use this link to find it: http://support.hp.com/us-en/document/c03754824
Have you attempted any steps on your own before posting on the HP Forums?
When was the last time it worked without these issues? Have you attempted a system restore?
Did you log into your One Drive account and check if the "Widescreen App" was a part of any recent (Automatic) backups done?
(This way we can check if the app was moved and then deleted from your system)
Please reply with the details for further assistance.
Eager to help!
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
Regards,
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
