-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Software and How To Questions
- Microsoft Office is not responding.

Create an account on the HP Community to personalize your profile and ask a question
10-28-2016 09:03 PM - edited 10-28-2016 09:06 PM
Purchased Hp all in one yesterday, Microsoft Office that came with the computer has been activated, but it will not respond when I try to use word, outlook, and excel. I can use power point.
Solved! Go to Solution.
Accepted Solutions
10-28-2016 09:11 PM
@Vonnie6, welcome to the forum.
This is a problem that would best be solved by Microsoft's Customer Service. They are the experts on their products and handle the support for them.
Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
10-28-2016 09:11 PM
@Vonnie6, welcome to the forum.
This is a problem that would best be solved by Microsoft's Customer Service. They are the experts on their products and handle the support for them.
Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
12-18-2016 11:45 AM
@Vonnie6 wrote:Purchased Hp all in one yesterday, Microsoft Office that came with the computer has been activated, but it will not respond when I try to use word, outlook, and excel. I can use power point.
@Vonnie6 wrote:Purchased Hp all in one yesterday, Microsoft Office that came with the computer has been activated, but it will not respond when I try to use word, outlook, and excel. I can use power point.
Sorry. No intension to mess up.
How do I get my Microsoft Office Product Key Code from HP to activate Office? HP sold me their desk top with that app. I need that number since Microsoft reinstalled Office after taking it away during a Microsoft RESETand told me to get it from HP. Any body out there with same problem?
Hans
12-18-2016 05:33 PM
@VWOLFF, welcome back to the forum.
As I told Vonnie6, any problems with Microsoft products is best solved by their Customer Support. MS will not allow HP to furnish Product Keys for their products.
For future reference, it is always better if you start your own thread when you have a problem. It will get far more coverage.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
12-19-2016 12:38 PM
You are welcome, @VWOLFF.
@VWOLFF wrote:Thanks for your reply. I am a first timer and am learning fast.
VWOLFF
Good for you! There are many great "Experts" with more knowledge than you will find on other forums. Read all that you can and learn to diagnose problems.
Good luck!
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
12-16-2018 08:21 PM
@Glenn231, welcome to the forum.
Please start your own thread and add the model of your computer and operating system that you are running. This will get you more responses.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!