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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Desktops (Archived)
- PRODUCE KEY

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09-08-2015 10:23 AM
Hi EDKARL, the product key should be available in the documentation of your product.
Here's a guide on finding your product key: http://windows.microsoft.com/en-us/windows-10/product-key-windows-10
Tim-W-H - I work on behalf of HP. Words are my own and do not necessarily reflect HP.
If you feel my post solved your problem, please click "Accept as Solution" so that others can find it as well. Kudos are appreciated.
Kudos are always appreciated!
02-01-2016 03:00 PM
Actually, YES -- it does still have the original product key -- as that was embedded into the UEFI firmware in the motherboard by HP. You can retrieve that key by following these instructions: Product Key - Find for Windows 8
As to activating Win10, HOW that is done depends on the version you installed.
If it is version 10240, it can only be activated by installing over the top of an existing Win8 installation. If you use install media, boot from that, and install that way, not only will it NOT activate, it will NEVER activate!
If it is version 10586, commonly known as the November 2015 Update, then it will accept you manually entering the Win87 product key.
Good Luck
I am a volunteer and I do not work for, nor represent, HP
03-27-2017 08:58 PM
Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
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Thank you for your understanding
