03-16-2017 05:34 PM
Following links from here, I installed the ReadIRIS OCR software. I sent this question to their tech support two days ago, and have not gotten a reply. I searched, but I don't see where they have a forum. I'm hoping someone here can help me directly, or point me to an active place to post this question.
I'm scanning a report, produced originally in Word, in a simple table format. The actual OCR is reasonably accurate. I have no issue with that. The problem is, in the middle column of the table, the block of text does not get recognized as a single paragraph. Instead, it splits each line into its own sub-cell of the table. This happens whether I save the output to Word or Excel.
In the Output settings, Layout tab, I have tried all three settings, Create body text, Maintain word and paragraph formatting, and recreate source document. Under the Options tab, I have checked Merge lines into paragraphs.
I don't know where else to look. I haven't been able to alter the behavior, yet.
Does anyone know what option I need to change? Or, can you point me at a better forum to ask this question?
I have bumped the tech support ticket. But, since we haven't heard anything thus far, I'm starting to get pessimistic.
03-17-2017 02:57 PM
Welcome to the HP Forums. I would be happy to help you with your HP Officejet 6500 printer. I getting issues while scanning and you have already done some preliminary troubleshooting, I appreciate that and like to help further.
However, I will need a few details to provide an accurate solution,
- How is the printer connected to the computer, wireless or with USB?
- When did this issue start?
- Reinstall the printer driver.
- Use HP Print and Scan Doctor.
Click here and perform step 2 and 3 in this link.
Reply with the result of the above-mentioned steps, for further assistance.
I am an HP Employee
03-17-2017 03:17 PM
I'm afraid the questions you've asked and the suggestions you've made do not address the issue, at all. This is not a driver, issue nor a connection issue. The actual scanning process is working great. This is entirely a ReadIRIS issue.
I'll be thorough and answer your questions, anyway.
The printer is connected via Ethernet.
The issue first started with my first test OCR attempts with ReadIRIS. I just installed the software, and this is the first time I've used it.
To reiterate, the reason I'm here is because I followed links from HP to ReadIRIS as the recommended OCR solution. Tech support there has been slow to get back with us. I was hoping that either someone here had already solved this issue, or had a suggestion for an appropriate forum. Or, that HP would be able to prompt a response from them.
03-18-2017 10:25 AM