Test sheet prints but only blank sheets come out otherwise, also cannot copy on printer.

[Cimbrone]

Made no recent changes apart from updating to Windws 10.

[WAWood]

Cimbrone

Hello;

Allow me to welcome you to the HP forums!

I read your post about problems with your HP printer and Win10 and wanted to help.

I've done several Win10 Updates and have found their default printer drivers and software doesn't work well with HP printers.

What you need to do is remove any existing printer drivers and software, and replace that with the Full Feature Software for your HP printer, downloaded from the HP support page.

I would link you to that, but there are 16 different Deskjet 3050 models, and I would need to know the specific model of yours.  It would be something like J601a or J611b1 or something else.

We can proceed once you provide the information.

Thanks

[Cimbrone]

Thanks! It is J610 series.

[WAWood]

There's J610 a, b, and c -- need to know which one.

[Cimbrone]

So sorry, it is a.  Took time, wasn't sure where to look ( I am 85!!) and learning.

[WAWood · Accepted solution]

OK, thanks for that.

Here is the link to the drivers and software page for your printer:  http://support.hp.com/us-en/drivers/selfservice/hp-deskjet-3050-all-in-one-printer-series-j610/40664...

If that does not show Windows 10 when you open it, then click Change and select Windows 10 from the pulldown.

The drivers you need to download are the Full Feature Software and Drivers.

Remove any existing drivers and software for the printer.

Install the new HP software but have the printer disconnected, and do not connect it until the installer prompts for it.

After the install is done and you reboot, you should be able to use your printer without problems.

Good Luck

I am a volunteer and I do not work for, nor do I represent, HP.
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[Cimbrone]

 Thank you !!! It answered my problem, so grateful