md1000h/simplesave

[carmencoughlin]

I have an md1000h external storage device connected to my PC.  It was working just fine until recently; the device shows as full.  The only 2 files that show are the HPLauncher.exe and an ini file.  When I try to run the HPLauncher software, it doesn't seem to be doing anything.  The computer says the drive is healthy, so I'm clueless as to next steps.  The actual software for the product is on the device, and I can't launch or see that,  either.  Any ideas?

[The_Fossette]

Hi @carmencoughlin

Welcome to the HP Forums!

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

I reviewed your post and I understand that the simple save hard drive is showing full and you are unable to install the software.

I’d love to help!

Follow the steps in the below manual under section troubleshooting and check if it helps.

http://hp.care/2lYliS7

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Take care!

Cheers!