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‎10-26-2021 02:58 AM

HP Recommended
Product: HP 27 n103a AIO
Operating System: Microsoft Windows 10 (64-bit)

Hi guys, 

I have a touchscreen issue with a 27 n103a AIO. 

Touch works on the lock screen. It also works once in Windows environment for about 2 to 4 minutes, then the screen is non responsive to touch. I can disable and enable HID touch in Device manager, where touch will return for a few minutes, then die again. Touch also works in UEFI. 

 

The touch driver is apparently the most fitting, I've done a BIOS update.

 

I'm not really sure what to do from here. Any help is much appreciated. 

 

Many thanks, 

Ryan.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-22-2021 02:08 AM

HP Recommended

Hi, I'm replying to my own question with a solution to the issue. I believe a Windows update caused this. I did a clean install of Windows, and so far, so good. The touchscreen is now working flawlessly once again.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎11-22-2021 02:08 AM

HP Recommended

Hi, I'm replying to my own question with a solution to the issue. I believe a Windows update caused this. I did a clean install of Windows, and so far, so good. The touchscreen is now working flawlessly once again.

Was this reply helpful? Yes No
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