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- HP Community
- Archived Topics
- Desktops (Archived)
- Black screened monitors unresponsive

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02-21-2017 12:35 PM
If anyone could help me out I'd greatly appreciate it
02-22-2017 09:48 AM
Greetings @Tylermont1,
Thanks for the post and Welcome to HP Forums.
I understand that you are not getting any display on any monitors but are able to hear the computer boot. Don't worry, I will be glad to help.
Kudos to you trying to troubleshoot the issue on your own.
You have mentioned that you have checked the power saving settings, may I know how were you able to check the power saving settings with any display?
Was there any BIOS update installed before this issue started?
Have you tried using both VGA and DVI ports to check if you are able to get any display?
Recommend you to try rolling back the BIOS while holding down Win + B during startup. (If possible, please use a USB keyboard connected to the rear of the computer)
Please refer to this HP Article for assistance in rolling back the BIOS.
If the issue persists, you might need to replace the graphics card on the computer.
HP Desktop PCs - Computer Starts but Monitor Remains Blank (Windows 10, 😎
Let me know if this helped.
If the information I've provided was helpful,
Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,
That’ll help us and others see that we’ve got the answers!
Good Luck.
Chimney_83
I am an HP Employee
02-22-2017 02:42 PM
02-22-2017 03:12 PM
Hi @Tylermont1
Thank you for posting back.
I am the The_Fossette. It looks like you were interacting with @Chimney_83, but he is out of the office today so I'll take over from here.
I recommend you to follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
If the information I've provided was helpful, please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons, that’ll help us and others see that we’ve got the answers!
Take care.
Cheers!
The_Fossette
I am an HP Employee
