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- Blue vertical line in HP 2511x display
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01-13-2017 01:35 PM
My hp 2511x display has developed a blue vertical line passing through a dead pixel. Have updated drivers and restored to factory defaults but no help.
Is this a monitor or AV card problem? Using a NVDIA Geoforce gt630 card.
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Accepted Solutions
01-14-2017 12:00 PM
Welcome to HP Support Forums. 🙂 I came across your post and would like to help.
I understand that you have an HP 2511x 25 inch Diagonal LED Monitor and it has a blue vertical line passing through a dead pixel. You have updated the drivers and restored to factory defaults and the issue still persists, I appreciate the steps you have performed and have certainly done a good job.
I would like to know if any changes took place on the monitor after which this issue may have started. Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix:
- Let's perform a monitor self-test.
- Power off the monitor and the computer to which it is connected to.
- Disconnect the monitor cable from the computer.
- Power on only the monitor. This should bring up a message on the monitor as check video signal, no input signal detected, etc.
- If you still see the blue vertical line passing through the pixel then it indicates a hardware failure with the monitor and not the video card. In such a case I suggest you to reach out to HP phone support to explore the hardware service options for your HP monitor.
Feel free to let me know the outcome. All the best! 🙂
01-14-2017 12:00 PM
Welcome to HP Support Forums. 🙂 I came across your post and would like to help.
I understand that you have an HP 2511x 25 inch Diagonal LED Monitor and it has a blue vertical line passing through a dead pixel. You have updated the drivers and restored to factory defaults and the issue still persists, I appreciate the steps you have performed and have certainly done a good job.
I would like to know if any changes took place on the monitor after which this issue may have started. Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix:
- Let's perform a monitor self-test.
- Power off the monitor and the computer to which it is connected to.
- Disconnect the monitor cable from the computer.
- Power on only the monitor. This should bring up a message on the monitor as check video signal, no input signal detected, etc.
- If you still see the blue vertical line passing through the pixel then it indicates a hardware failure with the monitor and not the video card. In such a case I suggest you to reach out to HP phone support to explore the hardware service options for your HP monitor.
Feel free to let me know the outcome. All the best! 🙂
01-14-2017 12:30 PM
@MKazi wrote:
Welcome to HP Support Forums. 🙂 I came across your post and would like to help.
I understand that you have an HP 2511x 25 inch Diagonal LED Monitor and it has a blue vertical line passing through a dead pixel. You have updated the drivers and restored to factory defaults and the issue still persists, I appreciate the steps you have performed and have certainly done a good job.
I would like to know if any changes took place on the monitor after which this issue may have started. Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix:
- Let's perform a monitor self-test.
- Power off the monitor and the computer to which it is connected to.
- Disconnect the monitor cable from the computer.
- Power on only the monitor. This should bring up a message on the monitor as check video signal, no input signal detected, etc.
- If you still see the blue vertical line passing through the pixel then it indicates a hardware failure with the monitor and not the video card. In such a case I suggest you to reach out to HP phone support to explore the hardware service options for your HP monitor.
Feel free to let me know the outcome. All the best! 🙂
Many thanks for your helpful response. It was definitely the monitor, which is a shame since it is only a couple of years old. Next time, I'm trying a different brand.
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