Check Video Cable! Error cannot clear this error message

[NCCPA]

Using a Lenovo USB docking station with two monitors.  Cannot clear the "Check Video Cable!" error message with the HP monitor that is plugged into the DVI - D port.   Tried all the troubleshooting I have found in these chat  rooms to date and nothing seems to clear this error. 

[Chimney_83]

Greetings @NCCPA,

Welcome to HP Forums and Thanks for the post. 

I understand that you are getting a check video cable on the monitor screen. Happy to help. 

Have you tried a different cable?

Have you tried the monitor directly with your computer?

If the monitor works fine if it is connected directly to the computer. Recommend you to contact Lenovo for the troubleshooting the docking station. 

If the issue persists even when you connect the monitor directly to your computer, press Win + P on the keyboard of your computer and check in Extended mode. 

For any further assistance please contact our phone support for the service options. 

Let me know if this helped. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[NCCPA]

Yes, tried a different cable, switched monitors (I have two of the exact same HP monitors - and both work fine plugged into the DVI-I port.)  This is clearly an HP issue.   How do I reset this monitor to clear this error?  Holding power button doesn't seem to work.  I cannot retrieve a menu screen. 

[Chimney_83]

Thanks for the reply, to the best of my knowledge, all HP monitors are plug-and-play devices. Request you to test the monitor by connecting it directly to a computer. 

If you get the same error when you connect the monitor directly to a computer. Please contact our phone support for the service options. 

Keep me posted. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.