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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-02-2017 04:48 PM

HP Recommended
Product: HP Pavilion 23

please help me the right side of my screen is like a greenish colour or its pink at times please help me its really annoying

5 REPLIES 5

‎05-04-2017 02:39 PM

HP Recommended

Hey there! @ineedhelp687, Welcome to HP forums.

 

I understand you have display issues with your PC.

 

Don't worry I will try to help you out.

 

Did you make any software or hardware changes on your PC?

 

Does the display issue persist in BIOS?

 

If the issue does not persist in BIOS.

 

Try updating graphics driver and BIOS on your PC and check if it helps.

 

Download and install latest drivers on your PC using HP support assistant.

 

Refer this article to know how to use HP support assistant.

 

 

 

I'll watch your reply!

Have a wonderful day ahead! 🙂

 

 

A4Apollo
I am an HP Employee

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‎05-05-2017 01:31 PM

HP Recommended

yes i did make a software change i updated to windows 10.

 

i dont know what BIOS is

 

and how do i update it

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‎05-05-2017 02:19 PM

HP Recommended

@ineedhelp687, Thanks for your response and time.

 

As you mentioned after you updated to windows 10 the issue started.

 

Since you needed to know what BIOS is.

 

Refer this article to know more information about updating BIOS. 

 

To boot into BIOS turn on your PC keep tapping the F10 key on the keyboard you will boot into BIOS.

 

Check if you see the green and pink screen in BIOS.

 

If the issue still persists in BIOS it is a hardware issue with your PC.

 

Please contact HP support for service options.

 

Link to contact HP.

 

If you don't have any issues in BIOS. Please update the display drivers on your PC using HP support assistant. 

 

 

Hope this helps! 

Take Care! 🙂

 

 

 

 

 

 

A4Apollo
I am an HP Employee

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‎05-05-2017 03:16 PM

HP Recommended

yes the greenish white colour is still there when i load BIOS what should i do?

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‎05-07-2017 03:08 PM

HP Recommended

Hi @ineedhelp687

 

As you have mentioned that the issue persists in bios as well, then it is a hardware issue.

 

I recommend you contact phone support to check the available service options for your computer.

 

Here is how you can get in touch with the phone support.

 

Open link:  www.hp.com/contacthp/
Enter Product number or select to auto detects
Scroll down to "Still need help? Complete the form to select your contact options"
Scroll down and click on HP contact options - click on Get phone number.

 

Take Care! 🙂

The_Fossette
I am an HP Employee

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