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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-14-2012 08:49 AM

HP Recommended

Having an issue here: Just out of warranty (26 days ago!) TS 310 1124f will not start.  Then connected to AC Adaptor, pushing power button causes the power button to blink (or flash) three times then nothing happens. Anyone have ideas?

Thanking you in advance.

 

HP TS 310 1124f

Windows 7 Home Premium

installed on 1 TB HDD.

6 REPLIES 6

‎03-14-2012 11:27 AM - last edited on ‎04-26-2017 03:50 PM by Retired

HP Recommended

This document is on HP's Web site. It is for TouchSmart PCs and its title is "Computer Does Not Start."

 

I hope it will be of help,

GeorgeFN

 

https://support.hp.com/us-en/document/c05336130 (Link Updated 04/26/2017)

GeorgeFN
I work on behalf of HP.

‎03-14-2012 11:53 AM

HP Recommended

Thanks for the link George- I've seen it; I was hoping for additionals.

‎03-16-2012 03:31 AM

HP Recommended

I'm posting this as a solution to my own question.  The problem is 90% of the time resolved by replacing the AS Power Supply.  My 310 1124f did not power up with its own Power Brick but when swapped with a standby 310 1020 AC Adaptor it powered up fine. I then did a full factory recovery and all is well!!

‎03-16-2012 07:27 AM

HP Recommended

JDK52,

Glad you found it.  That's what the first section of the document pointed to.  Glad you were able to fix it!

GeorgeFN

GeorgeFN
I work on behalf of HP.

‎12-08-2016 12:17 PM - edited ‎12-08-2016 12:50 PM

HP Recommended

I have the excat same issue and have reset the ram, cpu and replaced the power brick. 

Still cant believe there is no definitive answer on the problem, I have searched everywhere with no real answer. 

Very dissapointing that HP will not let us know what the problem is or hey it can't be fixed or not worth it, especially sine this thread has had over 10k views.

 

It's funny though I can go on ebay and buy a new board for $114.00 and they have sold over 882 of these boards. 

Someone is making out on this deal.... 

http://www.ebay.com/itm/NEW-HP-618639-002-AMD-MOTHERBOARD-for-Touch-Smart-310-SERIES-PC-/33117230265...

 

Here is another one for $156.00 

http://www.ebay.com/itm/NEW-HP-618639-002-AMD-MOTHERBOARD-for-Touch-Smart-310-SERIES-PC-/33117230265...

 

So why cant any ot the threads on the net just say "Hey it's the crappy motherboard, replace it!" 

 

Hours of my life waisted researching just to find out that the motherboard needs replacing.

 

Thank HP

 

I hope this helps someone else and this will be the last one I ever buy.

‎01-06-2017 05:06 PM

HP Recommended

your hp expert but  you dont have common sense

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