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Honor Student
Posts: 2
Member Since: ‎03-15-2017
Message 1 of 4 (96 Views)

Intel Graphics driver installs but doesn't disappear from HP Support Assistant

Product Name: EliteDesk 800 G2 SFF
Operating System: Microsoft Windows 10 (64-bit)

 

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Posts: 17,517
Member Since: ‎11-21-2008
Message 2 of 4 (70 Views)

Re: Intel Graphics driver installs but doesn't disappear from HP Support Assistant

@HalliEym, welcome to the forum.

 

I have had this happen several times in the past.  My solution was to uninstall HPSA and reinstall it with the latest version here.  This has worked in most instances.  Also, you can open Updates and try deleting it if you haven't done so.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

 

 

-----------------------------------------
Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP Phoenix 860-170VR; i7-6700K 4.0 GHz; 8 GB DDR4 memory; Samsung EVO 840 500 GB SSD; Radeon R9-390X video card; Win 10 Home

HP Elite x2 1012 G1 Tablet w/Travel Keyboard and Stylus; Core m3 processor; 4 GB DDR4 memory; Samsung 128 GB SSD; Audio by
Bang & Olufsen; Win 10 Home

HP Photosmart 7520 AIO


++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

___________________________
I am not an HP employee.
Honor Student
Posts: 2
Member Since: ‎03-15-2017
Message 3 of 4 (58 Views)

Re: Intel Graphics driver installs but doesn't disappear from HP Support Assistant

I tried what you said, but it didn't work. I'll just delete this update from HPSA.
Provost
Posts: 17,517
Member Since: ‎11-21-2008
Message 4 of 4 (45 Views)

Re: Intel Graphics driver installs but doesn't disappear from HP Support Assistant

Thank you for the additional information, @HalliEym.

-----------------------------------------
Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP Phoenix 860-170VR; i7-6700K 4.0 GHz; 8 GB DDR4 memory; Samsung EVO 840 500 GB SSD; Radeon R9-390X video card; Win 10 Home

HP Elite x2 1012 G1 Tablet w/Travel Keyboard and Stylus; Core m3 processor; 4 GB DDR4 memory; Samsung 128 GB SSD; Audio by
Bang & Olufsen; Win 10 Home

HP Photosmart 7520 AIO


++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

___________________________
I am not an HP employee.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation