Intel Realsense Camera SR300 not working

[willdogs]

I recently bought a refurbished HP Pavilion 27" a027c All-in-One. It works great except that the built-in Intel SR300 camera stopped working the first day. It worked long enough to capture a photo for facial recognition, but now messages come up that say "unable to connect to camera."   

I have temporarily installed a cheap $15 camera that works ok, but it is nothing compared to the Intel SR300 image.

As a teacher, I use the camera to create video tutorials, so I would like to get it to work. I have seen comments on some forums that say that some cameras stop working after the Windows 10 Creator Update has been installed.  I hope there is a solution to this problem without having to return the computer.  

[Riddle_Decipher]

@willdogs

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand the Intel Realsense Camera SR300 is not working,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you update the drivers from the Intel website to ensure it supports the new creator's update?

If you haven't, I recommend that you do as the possibility of the camera not being compatible with the new version is quite high,

In such scenarios, Contacting the manufacturer of the product/part - in your case, INTEL would be the direction to go.

Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts,  

mark my post as Accepted Solution. 

And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards,