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- HP Community
- Archived Topics
- Desktops (Archived)
- Red ghoat image of desktop icons after pc shutdown

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03-06-2017 03:25 PM
Plesase help monitor isnt psyhicaly damaged and my warranty expired about a month ago ...
03-07-2017 03:03 PM
Hi! @Kopi, Welcome to HP forums.
I understand you see red desktop icons even after disconnecting the videos cable on your PC or shutting down the PC.
Don't worry I will try to help you out.
Did you make any software or hardware changes on your PC?
Have you tried using a different VGA cable?
Try using HDMI or DVI-D cable and check if the issue persists.
From the display, menu select reset factory defaults and check if it helps.
I'll watch your reply!
Have a great day ahead! 🙂
A4Apollo
I am an HP Employee
03-09-2017 08:38 AM
Cant try hdmi cuz my monitor has only vga and dvi port,also tried factory reset
03-09-2017 09:21 AM
@Kopi, Thanks for your response and time.
I appreciate your efforts for trying out the steps.
As you mentioned even after disconnecting the cables you see icons on the monitor.
It certainly looks to be a hardware issue, please contact HP support for service options.
Link to contact HP.
Have a great day ahead! 🙂
A4Apollo
I am an HP Employee
