Screen Not Displaying

[Criley0818]

When power button is pressed the AIO recieves power but monitor does not turn on. Rebooted and checked wires to avail.

[MKazi · Accepted solution]

@Criley0818

Let me take a moment to thank you for posting on the HP Support Forums. 

I understand that you have an HP Pavilion 23-b010 All-in-One Desktop PC. I read that the PC powers on but the screen remains blank. You have restarted the PC and have checked the wires. I appreciate the steps you have performed and have certainly done a good job.

To provide an accurate resolution, I need a few more details: 

• Did any hardware changes take place on the PC recently?

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Press and hold the power button to power off the PC.
• Disconnect all cables and devices from the PC (including the power cable).
• Press and hold the power button of the PC for 15 seconds.
• Reconnect the power cable, keyboard and the mouse. 
• Power on the PC.

If the issue persists then I suggest you to perform a BIOS rollback on the PC by following the steps from this link.

I sincerely hope this fixes the issue. Keep me posted. Good luck! 🙂

[Criley0818]

Will that affect the files on the computer at all?

[MKazi]

@Criley0818

A BIOS rollback will not affect your data in Windows. 

Cheers! 🙂