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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-28-2017 09:13 AM

HP Recommended
Product: HP Pavilion TouchSmart 23 All
Operating System: Microsoft Windows 10 (64-bit)

After Windows 10 installation, must shut down after use.  If allowed to go to sleep, wakes up dark screen.  

1 REPLY 1

‎01-29-2017 09:23 AM - edited ‎01-29-2017 09:37 AM

HP Recommended

Hi @ALOV2,

 

Thanks for reaching out! This is a great location to get resolutions and interact with experts from the community. A very good day to you. 🙂 I understand that you require assistance regarding the computer not waking from sleep after windows 10 installation. It will be a delight to assist you here. 🙂

 

Spectacular effort. Brilliant diagnosis of the issue before posting. You’ve done an amazing job here. 🙂 Kudos to you on that score. 🙂

 

You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue. Thank you for giving us the privilege to assist you on this platform. 🙂

 

For better clarity, I would require more information regarding this.

  • Have you tried to press the power button on the black screen to wake it up?
  • Your power button could be configured that way.

Please follow all the relevant steps from this link: http://support.hp.com/us-en/product/HP-Pavilion-23-All-in-One-Desktop-PC-series/5359021/model/536541...

Please disable Hybrid sleep from this link.

 

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

 

Take care now and have a splendid week ahead. 🙂

 

 

DavidSMP
I am an HP Employee

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