Screen not turning off / Screensaver not working

[npg66]

The screen is not turning off when it should. Turn off display set to 5 minutes.

The screensaver is not working either.

Windows 10 updated and video card drivers updated.

I usually leave the computer running with the display off but I'm afraid of leaving with it without a screensaver or with the screen off.

Thanks

[The_Fossette]

Hi @npg66

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the display is not turning off after the set minutes’ inactivity.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.

I recommend you to disconnect all the peripherals from the computer (Like the flash driver, USB devices) and check whether the computer's display goes off.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!