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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-02-2016 07:16 PM

HP Recommended
Product: HP ENVY 15t-j100
Operating System: Microsoft Windows 10 (64-bit)

I accidently closed my laptop with the usb for a wireless mouse left on the opposite side off the keyboard where the power button is placed. It left a very small crack on the screen. I can’t even feel the crack. But yet the touchscreen does not work.

 

How can such a small crack on the bottom right of the laptop screen, cause the entire screens touch feature to not work?

 

Is there anything I can do to get the touch screen to work without replacing the entire screen?

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