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‎03-16-2017 09:22 AM

HP Recommended
Product: ProOne 400 G1
Operating System: Microsoft Windows 10 (64-bit)

I'm having a weird issue and maybe I'm just overlooking something, but hopefully you guys can help. I have an HP ProOne 400 G1 21.5 inch All-in-one with a touchscreen. After installing a fesh copy of Windows 10 x64 Pro I am having issues with the touchscreen. When I touch it and move around it will display that I'm touching it, but when I click on anything like the start menu button for example, it registers that I touched the screen, but it won't register the click. If I try to open a shortcut on the desktop same thing. If I open Chrome however, I can scroll and click on links and button within Chrome just fine. HP doesn't have a touch driver on their site for this computer so I'm just using the native one Windows 10 installs. Any ideas?

4 REPLIES 4

‎03-16-2017 09:28 AM

HP Recommended

When you installed the Windows 10 OS, did you install the drivers for the chipset ?

 

Microsoft Windows 10 supplies the driver for the touchscreen from its DriverStore folder.

 

HP does not provide one.


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‎03-16-2017 09:29 AM - edited ‎03-16-2017 09:30 AM

HP Recommended

I did. I installed all available drivers from HP's website. I have multiples of this model and it has happend to two of them already. It worked when I had Windows 7 installed.

‎03-16-2017 09:31 AM - edited ‎03-16-2017 09:32 AM

HP Recommended

How about the Intel Management Engine Interface Driver?

 

 

Same issue on both desktop PCs?

 


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‎03-16-2017 09:46 AM - edited ‎03-16-2017 09:47 AM

HP Recommended

Yup, I installed the interface driver on both PCs and it didn't change anything.

 

Yeah same issue on both computers.

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