Post new question
Honor Student
Posts: 2
Member Since: ‎09-24-2010
Message 1 of 8 (14,936 Views)

Wireless Mouse scrolling very weird.

I have an HP wireless mouse, and just recently when i use the scroll wheel in the middle of the mouse, it seems to scroll up and down really weird.  Sometimes when I scroll up, it scrolls down the page, sometimes a little bit, and sometimes a lot. Same goes for when i scroll down.  so if im scrolling through a page, or zooming in and out with it, it just jumps back or forward, and I dont know the reasony why. 

Any help would be greatly appreciated

Regents Professor
Posts: 4,494
Member Since: ‎09-04-2009
Message 2 of 8 (14,922 Views)

Re: Wireless Mouse scrolling very weird.

Hello kylepeterson24, It would be helpful to know the computer model and the operating system being used.


It may be possible that the mouse drivers are not properly installed, or corrupted.


I would suggest going to the HP web site for your computer, and download and install the latest wireless mouse drivers for your system, and see if this may correct the issue.


Hope this helps.


Please click the White Kudos star on the left, to say thanks.

Please mark Accept As Solution if it solves your problem.

Honor Student
Posts: 2
Member Since: ‎09-24-2010
Message 3 of 8 (14,913 Views)

Re: Wireless Mouse scrolling very weird.

the model of the desktop is HP Pavilion Elite e9270t CTO Desktop PC

Posts: 25,415
Member Since: ‎07-17-2009
Message 4 of 8 (14,909 Views)

Re: Wireless Mouse scrolling very weird.

If you are running Windows 7 then look here for a driver update.

HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP ENVY 17t Touch,i7-6500u,6GB, 256 GB SSD (on loan)
HP Photosmart 6520, HP Deskjet 1112
HP Touchpad, HP Chromebook 11
Custom i7-4790k, Z97, 16GB 2400 MHz DDR3, Intel 750 PCI-E SSD, (2)Samsung EVO 840 SSD, Corsair HX650, GTX 980TI, Corsair H75 water cooler
Windows 10 Pro in UEFI mode - production system
Windows 7 and 8 in UEFI mode - test systems
Honor Student
Posts: 2
Member Since: ‎07-17-2011
Message 5 of 8 (13,647 Views)

Re: Wireless Mouse scrolling very weird.

I've been having the exact same issue for several months now. Tried all kinds of suggested solutions but to no avail. The left and right buttons work and clicking on the wheel has allowed me to scroll that way. But then I told myself I want the mouse to work at its fullest capacity, and so, I did the following (I understood fully that it may not work and was well prepared to purchase a new keyboard set)...I turned off the mouse and removed the batteries. I used a very small flathead screwdriver to pry open the top panel (I'll call this the "hood") of the mouse. Under the mouse's hood I saw a small black wheel (this small wheel moves when I move the scroll wheel back and forth). I placed alcohol onto a q-tip and while I turned the scroll wheel I allowed the q-tip to rub against the small black wheel (this cleaned it). I placed the panel back onto the mouse, replaced the batteries, turned on the mouse, and wala, the mouse's scroll wheel sends pages forward and backward without any problems whatsoever. I don't feel too comfortable suggesting that a person do this because, as I stated earlier, I understood that it might not work. I took my time and treated things delicately. It worked for me!! If you do decide to follow these instructions please know you're doing so at your own risk

Honor Student
Posts: 1
Member Since: ‎05-21-2013
Message 6 of 8 (13,390 Views)

Re: Wireless Mouse scrolling very weird.

Problem solved thanks to "Aldora310"

I made an account just to say this.


simple solution is to take the mouse apart and clean the wheel and black thing it goes in.
(i want calll it a  pulse generator but i may be wrong)


No need to be gental as Aldora310 suggested its ether fix it or buy a new one.
i did not have the correct screwdriver so a knife did the trick...

there are 3 screws under the round black covers they just stick on.
maybe i should get one of those universal sonic screwdrivers like the doctor has... lol

oh and a alcohol pad works just as well..

Top Student
Posts: 5
Member Since: ‎10-23-2011
Message 7 of 8 (12,971 Views)

Re: Wireless Mouse scrolling very weird.

New drivers / software does nothing to help this problem.

Posts: 1
Member Since: ‎05-23-2015
Message 8 of 8 (8,422 Views)

Re: Wireless Mouse scrolling very weird.

Mine was acting very weird too ,i ended up getting a new mouse a microsoft sculpt mobile it has a 4-way scroll it works great

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation