• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎09-17-2015 05:04 AM

HP Recommended

Thanks go2. Probably you are right. I need to send my laptop the third time. HP doesn't care about customers 😞

Was this reply helpful? Yes No

‎09-17-2015 05:48 AM - edited ‎09-17-2015 05:49 AM

HP Recommended

 rach_clach

 

finally

 

Have you

 

The new Bios  F.32 REV: A PASS: 1

http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72564.exe

 

and UEFI

http://ftp.hp.com/pub/softpaq/sp70501-71000/sp70869.exe

installed?

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!
Was this reply helpful? Yes No

‎09-17-2015 05:59 AM

HP Recommended

I have F.26 version of BIOS. Installing now and will let you know if this solves the issues. Thanks!

Was this reply helpful? Yes No

‎08-29-2016 01:41 AM

HP Recommended

Hi there,

 

Curious, did you ever get this resolved? (Because I still deal with it mysef!)

Was this reply helpful? Yes No

‎08-29-2016 01:45 AM

HP Recommended

Hi,

Yes. I updated BIOS version and it solved the issue. I used HP Support Assistant. What version do you have ?

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.